These terms apply to your use of the PTK Digital Labs website (ptkdigitallabs.com) and set out the basic terms on which we provide our services. By using this website, you agree to these terms.

In these terms, “we”, “us” and “our” mean PTK Digital Labs (ABN 46 634 108 003), operated by Preston Tan-Kang in Melbourne, Victoria, Australia. “You” means anyone who uses this website or engages our services.

Part A: Using this website
1. Website content is general information
Website content, including articles, case studies and guides, is general information only and is not professional advice for your situation.

2. Acceptable use
You must use the website lawfully and must not attempt unauthorised access, scrape or republish substantial parts without permission, transmit malware, or misuse contact forms.

3. Intellectual property
All content, branding, logos, images and page designs are owned by or licensed to us and protected by copyright and other intellectual property laws.

4. Third-party links
We do not control third-party websites and are not responsible for their content, availability or privacy practices.

Part B: Our services
5. Proposals and engagements
Services including SEO, AI search optimisation, Google Business Profile management, Google Ads, workflow automation, email marketing and analytics are scoped in a written proposal.

6. Fees and payment
Fees are set out in your proposal. Unless stated otherwise, invoices are payable within 14 days. Prices are in Australian dollars and third-party costs are payable by you unless the proposal says otherwise.

7. No lock-in and cancellation
Unless your proposal states otherwise, either party may end an ongoing engagement with 14 days written notice. You remain responsible for work performed and committed third-party costs.

8. Your responsibilities
You agree to provide timely access, accurate information, and prompt feedback and approvals. Delays may delay delivery and are not a breach by us.

9. Your accounts stay yours
Accounts created or managed on your behalf remain under your ownership, and you keep access to your accounts and data when the engagement ends.

10. No guarantee of rankings or results
Search engines, AI platforms and advertising networks change constantly. We apply skill, care and current best practice, but cannot guarantee rankings, traffic, citations, leads or revenue outcomes.

11. Intellectual property in deliverables
Once paid in full, you own deliverables created specifically for you. We retain ownership of pre-existing tools, templates, know-how and methods.

12. Confidentiality
Each party agrees to keep the other’s confidential information confidential and use it only for the engagement, except where disclosure is required by law.

Part C: General
13. Australian Consumer Law
Nothing excludes, restricts or modifies rights under the Australian Consumer Law or other law that cannot lawfully be excluded.

14. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, and total aggregate liability is limited to fees paid in the three months before the event giving rise to the claim.

15. Changes to these terms
Changes take effect when published on this page. For active client engagements, accepted proposal terms continue unless agreed otherwise.

16. Governing law
These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

17. Contact
PTK Digital Labs · ABN 46 634 108 003 · Melbourne, Victoria, Australia · hello@ptkdigitallabs.digital · +61 488 822 266