PTK Digital Labs (ABN 46 634 108 003) is an Australian digital marketing business operated by Preston Tan-Kang and based in Melbourne, Victoria. In this policy, “we”, “us” and “our” refer to PTK Digital Labs.

We take your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect
Depending on how you interact with us, we may collect contact details, enquiry details, marketing data, and website usage data such as your IP address, device and browser type, pages visited and how you found us. We do not knowingly collect sensitive information through this website, and we ask that you do not submit it through our forms.

2. How we collect it
We collect information when you submit our contact or enquiry form, book or attend a discovery call, email, call or message us, subscribe to our emails, or engage us as a client. We also collect website usage data automatically through cookies and similar technologies.

3. How we use your information
We use personal information to respond to enquiries, provide requested services, prepare proposals, deliver client work, send service updates and administrative messages, send appropriate marketing emails, understand website usage, and comply with legal obligations. We do not sell personal information.

4. Cookies and analytics
Our website uses cookies and analytics services such as Google Analytics. You can control or delete cookies through your browser settings, although blocking cookies may affect how parts of the site work.

5. Marketing emails
Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing hello@ptkdigitallabs.digital.

6. Who we share information with
We share information only where needed with service providers, professional advisers, or government and regulatory bodies where required by law. Some providers store data outside Australia, including in the United States, and we take reasonable steps to ensure consistent handling.

7. Information we handle for clients
When delivering marketing services, we may access information held by clients. We act on the client’s instructions, the client’s privacy policy governs that information, and we do not use it beyond delivering agreed services.

8. Storage and security
We use reputable cloud services and access controls, and take reasonable steps to protect information from misuse, loss and unauthorised access.

9. How long we keep information
We keep information only as long as needed for the purposes described or as required by law, then take reasonable steps to delete or de-identify it.

10. Access, correction and deletion
You can ask us to access, correct or delete your information by emailing hello@ptkdigitallabs.digital. We usually respond within 30 days and do not charge for requests.

11. Complaints
Contact us first at hello@ptkdigitallabs.digital. If you are not satisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.

12. Changes to this policy
We may update this policy from time to time. The latest version will be published on this page with the date it was last updated.

13. Contact us
PTK Digital Labs · ABN 46 634 108 003 · Melbourne, Victoria, Australia · hello@ptkdigitallabs.digital · +61 488 822 266